Privacy Policy

This Privacy Policy explains how YoutUP Agency ("YoutUP", "we", "our", or "us") collects, uses, discloses, and protects information when you visit our website at youtup.agency or engage with our services. By using the site, you consent to the practices described here.

1. Information We Collect

1.1 Information you provide directly

When you fill out our contact or audit-request form, we collect:

• Your name
• Company name
• Email address
• Telegram, WhatsApp, or other messenger handle (if provided)
• Region of operation (Cambodia, Vietnam, or other)
• Free-text description of your business and goals

1.2 Information collected automatically

When you visit the site we automatically collect:

• IP address and approximate geolocation
• Browser type, version, and device information
• Operating system
• Referring URL and pages visited on our site
• Date, time, and duration of visits
• Click events, scroll depth, and interaction events

1.3 Cookies and similar technologies

We use cookies and similar tracking technologies to operate and improve the site. Specifically:

• Strictly necessary cookies: Required for the site to function (e.g. remembering your region selection).
• Analytics cookies: Google Analytics 4 (measurement ID: G-XBMLL9T2K9) helps us understand how visitors use the site. Data is processed by Google and may be transferred outside your country of residence.
• Advertising cookies: If you arrive through a Google Ads or YouTube Ads campaign, conversion tracking and remarketing cookies may be set.

You can control cookies through your browser settings. Disabling cookies may limit site functionality.

2. How We Use Your Information

We use collected information to:

• Respond to your inquiries and schedule audit calls
• Provide, maintain, and improve our services
• Send service-related communications (e.g. responses, contract details)
• Measure marketing performance and optimize our advertising campaigns
• Detect, prevent, and respond to fraud, abuse, or security issues
• Comply with legal obligations

We do not sell your personal data. We do not share your inquiry contents with third parties except as described in Section 4.

3. Legal Basis for Processing (for EU/UK/EEA users)

Where applicable under the GDPR, we process personal data under one or more of the following legal bases:

• Consent: When you submit a form or accept cookies.
• Legitimate interest: To operate our website, communicate with prospects, and improve services.
• Contractual necessity: When processing is required to fulfill a service agreement.
• Legal obligation: When required by applicable law.

4. Sharing of Information

We share information only with:

• Service providers: Hosting providers, analytics platforms (Google), and communication tools (Telegram) that help us operate the business. These providers are bound by confidentiality obligations.
• Legal compliance: If required by law, court order, or regulatory request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

5. International Data Transfers

YoutUP operates internationally. Your information may be transferred to and processed in countries outside your country of residence, including the United States (Google), Russia, and Southeast Asia. We rely on standard contractual clauses and equivalent safeguards where required.

6. Data Retention

We retain personal data only as long as needed for the purposes described in this policy, typically:

• Lead inquiries: 24 months from last contact, then deletion or anonymization
• Client account data: Duration of contract plus 3 years for legal records
• Analytics data: 26 months (Google Analytics default)

7. Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Right to access the data we hold about you
• Right to correct inaccurate or incomplete data
• Right to deletion of your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise these rights, email us at privacy@youtup.agency. We respond within 30 days.

8. Security

We implement reasonable technical and organizational measures to protect your data, including encrypted transmission (HTTPS), access controls, and secure storage. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect data from individuals under 18. If we learn we have collected data from a minor, we will delete it promptly.

10. Third-Party Links

Our site may contain links to third-party sites (e.g. Google Partners verification page). We are not responsible for the privacy practices of those sites. Review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be highlighted at the top of this page with an updated effective date. Continued use of the site after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy or our data practices:

• Email: privacy@youtup.agency
• General inquiries: hello@youtup.agency
• Telegram: @youtup_agency